DSM Dealer Service Management

The preferred ERP Solution for Machinery Dealers!

DSM is an ERP solution for the trading of machines.

DSM is built on Microsoft Dynamics Business Central.

DSM handles service, complaints, machine rental, machine trading, financing, spare parts for machines, logistics and customer relations.

DSM is used by more than 2000 users in Denmark, Norway, Sweden and Germany!




Our Customers Say!

"As a daily internal supporter of our IT systems, I fully acknowledge JMA's professional, solution-oriented approach and understanding of our sometimes highly industry-specific issues in daily life.

I experience great cooperation about system adaptations, solution of various challenges and overall support.

All along with fast and efficient expedition as the focal point." 

Rune Fredenslund

Lyngfeldt A/S, Denmark

"Starting up a new financial system can be a huge challenge. But the whole conversion from our old system to the new DSM system went really fine and fast, and all our data was included in the new system. Throughout the process we got all the support we needed and no extra bills came up.

We greatly appreciate JMA's highly competent support. They know what we are talking about."  

Karin Glad

Jørn Glad A/S, Denmark

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DSM - A complete solution for machinery dealers

The DSM (Dealer Service Management) system is an ERP system especially developed for the machine dealer sector.

DSM is a system built on top the Microsoft Dynamics Business Central version, which makes it easy to integrate with other Microsoft products.

The DSM system revolves around everything in your particular company, as the system contains smart features that help keep an overview of service, logistics, finance, purchase and sales. The system is designed to optimize the company's workflows and has proven to be able to double the efficiency of some companies.

The DSM system is used by machine dealers all over the world with more than 2000 users in Denmark, Sweden, Norway and Germany.

The system allows your company to make close relationships with business partners and customers. The solution is future-proof and is continuously maintained by our skilled employees. In cooperation with machine dealers the system is constantly being developed.

Features in DSM

Within service, the DSM system deals with warranty management and service reports. There is also a planning system.

In the field of logistics, DSM has functions for calculating optimal storage, calculating obsolescence and a function for managing discounts.


The finance section of the system helps the management team having an overview of the financial figures within purchase, sales and service through the system's management reporting.

In the purchase/sale section, the DSM system makes it possible to get an overview of buying and selling chains as well as customers in the system's CRM system. It is also possible to configure machines through the system's machine configurator.

Options in DSM

DSM offers some optional modules for each system within each section of the machinery business. For example, in the field of purchase/sales, you may choose the function "internet portals", which makes it possible to use various portals. Another option in purchase/sales is the rental system, which makes it possible to keep track of leased machines and the economy on them.

In the field of logistics DSM has functions that make it possible to integrate with a webshop, to have automatic price updates and to register time. In addition, in the field of logistics, you can buy wireless scanners for scanning spare parts and a complete store solution that makes it possible to handle sales in the physical store.

In the service section there are functions that helps you keep an overview of service contracts, manage orders for service technicians and handle task planning.

In finance, it is possible to purchase functions such as electronic invoicing, extended management reporting, workflow OCR and Payment Management.