You may find that customers often call regarding the status of orders, invoices, returns or shipping information. And maybe it's time consuming to handle this type of task?
Customer portal with integration to DSM
With the DSM customer portal, you can make it easy for you and your customers to gain online access to orders, invoices and the creation of return orders around the clock. Your customers can access detailed information regarding orders and invoices and at the same time they can create return orders via the web-based self-service solution.
The customer portal is a rights-controlled solution, where you can control which functions in the customer portal the customer contact in question has access to.
You can self-administer the following functions:
Access to machine orders
Access to ordinary item orders
Access to invoices
Access to machine invoices
Access to return orders
Access to create return orders
In addition, you have full access to the custom design of the customer portal with colors and logo.