Planning the installers' working day and week.
Via DSM's planning module, service managers can see which tasks are being worked on. Registration of hours and materials can be scanned directly into the task.
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Everything regarding service in ONE solution
In the DSM system, the service module creates a strong foundation for the service department, especially in relation to the management of service tasks and for technicians in their daily work of creating and completing time and spare parts registration.
Service tasks, agreements and the daily work in the service department are made easier and can be managed centrally from one system. The functionality in the service module gives the service department better insight into the tasks and agreements that are part of daily life and creates an overview of the service department.
The service module in DSM provides value because it allows for the following:
- Insight into service economics for the department
- Key figures on profitability, hours spent, resources, contracts or goods
- Digital reference work for service tasks, follow-up and journals
- Service reports and tasks on the machine are stored digitally
- Knowledge sharing and transfer from sales to the service department
- Sharing information from sales to service creates better synergy between the departments. This means fewer errors and it saves time for the administration
If you have a service department that lacks an overview, the service module manages the daily work, from task creation to registration of hours and ultimately to invoicing. The module can be combined with the functions needed to run a service department optimally.
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Your service tasks are created automatically after a set hourly limit or period per machine. In this way, your service inspections and tasks are quickly accessible to the service manager or fitter.
DSM is integrated with the Field Service Management system REEFTmobile ™
Reeft is a tool for service managers and technicians.
The product consists of an administrator profile with access to a web browser, where it is possible to see the ongoing work planned for the individual employees. In addition, it is possible to see the tasks that have not been scheduled for a technician yet.
The service managers can attach documents in the form of PDF, links, etc. which the technicians can access via their mobile or tablet when they are out on the job.
The technicians get mobile access to the Reeft app. Here they can see the tasks that are ready for them on the day in question or for the rest of the week. Next, it is also possible to see tasks that have not yet been allocated to an employee. This gives the technicians the opportunity to take on new tasks themselves if they lack tasks.
The Reeft system helps with, among other things:
- Time recording
- Material registration
- Pictures
- Checklists
- Signatures
- Internal and external comments – Text can be spoken via the mobile phone
- Service report
Reeft works offline, so technicians can use the app without being online.
Handling different types of service contracts per machine on 1 customer. Warranty & complaint rates on the individual machine can be controlled by hours, periods etc.
Gain insight into the individual service contract with hours and materials used in relation to the fixed price set on the service contract. It is thus easy to get an overview of earnings on service contracts.
Get an overview of service tasks, which can be displayed in the system specifically in relation to status, type and machines.
Get control of warranty and claims via the task overview in the warranty module. Here you can see what has been received in compensation for the individual tasks.
Automatically filled invoices according to agreement about over or under hours, fixed price, etc.
Invoices are automatically filled in with the information entered on the service contract or filled in on the service assignment. The same applies in connection with fixed price agreements.
Service kits can be set up to contain a specific set of spare parts and resources. This can be set up specifically per machine number, service order type, frame number or similar.
Contact Information
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Engelsholmvej 26
DK-8940 Randers SV
VAT: DK 26 18 33 67
Customer Service
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Friday: 08.00 - 14.00
+45 87 11 00 00
info@jma.dk
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