DSM Dealer Management System

DSM is based on Dynamics 365 Business Central

DSM is developed on top of Microsoft Dynamics 365 Business Central, which is Microsoft's answer to a complete business solution.

Together with DSM, the solution is future-proof for machine dealers and can be easily integrated with other Microsoft products.

Work from anywhere with all functions on desktop PC, tablet or mobile
Eliminate organizational silos with one comprehensive solution that runs where you need it
Scale as you grow with modern technologies such as machine learning, IoT and mixed reality to adapt to market dynamics
Take control of your business data and protect it from unauthorized access
Get the system in 25 languages, localization and no-code UI changes and extend the solution using Microsoft Power Apps, Power Automate and Power Virtual Agents

Access Business Intelligence when and where you need it, with real-time dashboards and KPIs for each user role
Improve results and productivity with real-time system suggestions based on historical data to guide employees through workflows
Link your business data with productivity tools such as Microsoft Outlook and Excel to improve customer and employee experiences

Make it easier to manage liquidity, bank reconciliations, fixed assets, budgeting and project costing, while getting shorter process times with better prediction of late payments
Easily support multiple currencies, exchange rates, consolidations, internal transactions and localized tax rules
Reduce closing times for months and years with associated financial, accounts receivable, payable and fixed asset data. Streamline approval workflows using Power Automate
Use built-in reports, Excel or Microsoft Power BI
Connect reports, charts and Power BI data across accounting, sales, procurement and inventory teams to gain accurate insights and make realistic financial decisions

Track all customer interactions and get guidance on the best upsell, cross-sell and renewal opportunities throughout the sales cycle
Create flexible pricing and discount structures for individual customers and groups of customers

Automatically register delivered items as service items and keep the necessary details in one place so sales and service teams can respond quickly to inquiries
Offer full replacement or simple repair with parts and labor costs in one service order. Increase loyalty by providing spare equipment to customers awaiting service

Replenish inventory based on actuals, demand, and availability using built-in intelligence, sales forecasting, and forecast inventory to automatically create purchase orders
Build better relationships with suppliers and convert the best offers into orders. Ensure compliance with internal and external policies with process management and approvals.