Support

DSM Support

JMA attaches great importance to our supporters having a good insight into the customers' business. Therefore, we often recruit employees who have worked in the industry for several years and who have the machine trade industry "under their skin". We know something about your entire installation - that gives you peace of mind.

We are ready in the telephone support to answer questions about our systems, which can also be reported via e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.. When a support case is created via e-mail, the support staff will handle it as soon as they are available. If the telephone is used, it must be expected that there may be a queue, as several people often call at the same time.

We have no response time guarantee, but 95% of support tasks are started within 30 minutes. We always aim to help as soon as possible.

When support is contacted, the time spent will automatically be deducted from the customer's support time bank.

NOTE:

The agreement does NOT include instruction of personnel, which has the nature of training. In the support function, personnel resources are not allocated to carry out long-term conversations that have the nature of consulting assistance or training of personnel in operating the systems. In these cases, JMA's support staff is entitled to propose consultant assistance in separate training in the area in question.

Support Lifecycle

JMA provides support in connection with the current version of the DSM system and in some cases previous versions of the DSM system, provided that the end user has a valid update agreement with JMA.

 

teknik2

Technical Support

Our team of technicians consists of a good mix of IT support staff, data technicians, computer scientists and server specialists. If you need technical support regarding setting up DSM and Microsoft Dynamics Business Central, Microsoft 365 products, Windows platforms, user administration, setting up scanners or general technical challenges related to your colleagues' workplaces, you can contact our technical team.

Our technical team is ready per telephone or by e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.. When a support case is created via e-mail, the support staff will handle it as soon as they are available. If the telephone is used, it must be expected that there may be a queue, as several people often call at the same time.

We have no response time guarantee, but 95% of support tasks are started within 30 minutes. We always aim to help as soon as possible.

When technical support is contacted, the time spent will automatically be deducted from the customer's support time bank.

 

Anders R. Petersen

Sales

+45 51 56 64 03

 arp@jma.dk

Arne lille web

 

Arne E. Christensen

Sales

+45 51 56 51 22

aec@jma.dk

Want to know more?

Fill in the form and we will contact you as soon as possible.

You are also welcome to call us on +45 87 11 00 00 - and in the menu under "Employees" you will find contact information for all JMA employees.

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