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DSM Dealer Service Management is a modern, fully integrated business solution specially designed for dealers and importers of machinery for agriculture, construction, material handling and forestry.

The solution offers a wide range of features which support the processes that machine dealers go through in their daily business operations. Including configuration of machines, management of inventory and spare parts as well as trade-in chain analysis and service.

MACHINE TRADE

  • Integration to the model database
  • Trade-in machines
  • Machine configurator
  • Rental System
  • Flexible cost and revenue management
  • Integration with CRM
  • Integration to online ads and databases

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STORAGE AND SPARE PARTS 

  • Flexible dispensing system
  • Calculation of max / min stock
  • Integrated with barcodes and label printers
  • Central automatic updating of the supplier's catalog of goods
  • User-friendly touch screen solution (POS)
  • Integration to spare parts database (www.web-parts.com)
  • Close integration to suppliers

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SERVICE

  • Medical records of repairs and service inspection on machines
  • Shared invoices for units in common
  • Planning system for service technicians
  • Complaints Handling
  • Employee management and payroll via barcodes
  • Integration to mobile devices

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FINANCE

  • Overview of machines and trade chains
  • Management of stock
  • Registration of hours and tasks as well as the consumption of items
  • Electronic billing and registration of documents
  • Possibility to attach special documents to invoice, order confirmation, credit note etc.

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Complete business solution

The DSM Dealer Service Management system is developed on the Microsoft Dynamics NAV® (Navision) platform and can be quickly and easily integrated with other Microsoft products.

DSM is used by more than 2,000 users from machinery dealers in Denmark, Norway and Sweden and is normally used in businesses from 1 to more than 100 users.

The DSM solution makes it possible for the machinery dealer to make close connections to partners and customers. Integrations to manufacturers in exchange of orders, invoices and spare part prices as well as online shopping are only some of the tools that DSM offers. On top of that the solution is designed for the future and is continuously extended with new functions and possiblities. 

DSM is a highly specialized business solution, which has been designed in close cooperation with machinery dealers. And it is the result of many years of experience from the business.